Charles King Consulting

Engineering-led delivery

Own your code.
Ship what’s stalled.

We help teams wean off SaaS and run targeted code bases they can manage in house, from contact centers to applications that stalled short of release.

Let’s talk Explore services ↘
The work
  1. 01 Assess
  2. 02 Complete
  3. 03 Hand over

SaaS → owned code

Built for teams that want to own their stack

Contact center Applications AI agents Teams

How we help

Make the important work move.

Senior engineering for teams that need a contact center moved, an application finished, an AI agent at the front door, or a stronger team behind all of it.

01

Contact center engineering

Build and fix CXone IVRs, move from CXone to Amazon Connect, and connect it all to ServiceNow.

  • CXone IVR coding
  • CXone to Amazon Connect conversion
  • ServiceNow application integration
02

Application completion

Take stalled projects to commercially ready products, delivered as complete source code with training and preconfigured Claude Code and Codex workflows, so your team can run them in house.

  • Stalled project completion
  • Source-complete in-house applications
  • Claude Code and Codex workflows
03

AI agents

Aria, the guide on this page, greets visitors and handles technical support. She runs on our high-performance agentic backend engine, and we build the same for your site.

  • Website greeter agent
  • Technical support agent
  • Agentic backend engine
04

Technical team leadership

Training and hands-on management for the engineering teams that will own the work after we hand it over.

  • Team training
  • Technical team management
  • CXone IVR coaching

Our work

See it running.

Two live demonstrations on the same agentic backend engine as the guide on this page. Talk to them by voice or text.

The Meridian Star Cruises demonstration, with Aria beside the lowest fares
Demo 01

Meridian Star Cruises

A cruise booking site for a fictional line. Aria, its AI cruise consultant, searches live sailings, ships and staterooms, and draws what she finds on the page.

cruises.sandsdynamics.com ↗
The Find a Doc demonstration, with Aria beside a care map of Grand Rapids
Demo 02

Find a Doc

A patient-facing care map with fictional providers, plans and prices. Aria, as care guide, finds practitioners for a procedure, checks plan participation, and compares prices and travel on the map.

findadoc.sandsdynamics.com ↗

An engineering bias

Senior judgment. Frontier-model speed.

Experienced engineers lead every project. Frontier development models work as junior engineers under their direction and review. That is how stalled work gets finished quickly and to a commercial standard.

  1. 01

    Assess

    Read the code base, the contact flows and the integrations, and find what is actually blocking release.

  2. 02

    Complete

    Engineers set the design and review every change, and frontier models do the volume as junior engineers.

  3. 03

    Hand over

    Source code, training, and preconfigured Claude Code and Codex workflows, so your team runs it without us.

About

Less SaaS. More of your own.

Charles King Consulting helps teams step off the SaaS they don’t need and run targeted code bases they can manage themselves.

Engagements range from a single CXone IVR change or a stalled application to a full move from CXone to Amazon Connect, with team training and technical team management when you need them.

Bring a project ↘

Start a conversation

What’s stalled?

Tell us about the project, the platform, or the team. You’ll get a direct, technical response.

hello@charleskingconsulting.com

Opens your default email app.