01
Contact center engineering
Build and fix CXone IVRs, move from CXone to Amazon Connect, and connect it all to ServiceNow.
Capabilities
- CXone IVR coding
- CXone to Amazon Connect conversion
- ServiceNow application integration
Engineering-led delivery
Own your code.
Ship what’s stalled.
We help teams wean off SaaS and run targeted code bases they can manage in house, from contact centers to applications that stalled short of release.
Contact centerApplicationsAI agentsTeams
How we help
Make the important work move.
Senior engineering for contact centers, applications, AI agents, and the teams that own them.
02
Application completion
Take stalled projects to commercially ready products, delivered as complete source code with training and preconfigured Claude Code and Codex workflows, so your team can run them in house.
Capabilities
- Stalled project completion
- Source-complete in-house applications
- Claude Code and Codex workflows
03
AI agents
Aria, the guide on this page, greets visitors and handles technical support. She runs on our high-performance agentic backend engine, and we build the same for your site.
Capabilities
- Website greeter agent
- Technical support agent
- Agentic backend engine
04
Technical team leadership
Training and hands-on management for the engineering teams that will own the work after we hand it over.
Capabilities
- Team training
- Technical team management
- CXone IVR coaching
Our work
See it running.
These live demonstrations use the same agentic backend engine as Aria. They are designed for a workstation.
Demo 01
Meridian Star Cruises
A cruise booking site for a fictional line. Aria searches live sailings, ships and staterooms, and draws what she finds on the page.
View on a workstation
Demo 02
Find a Doc
A patient-facing care map with fictional providers, plans and prices. Aria finds practitioners, checks plan participation, and compares prices and travel.
View on a workstation
An engineering bias
Senior judgment. Frontier-model speed.
Experienced engineers lead every project. Frontier development models work as junior engineers under their direction and review.
- 01
Assess
Read the code base, the contact flows and the integrations, and find what is actually blocking release.
- 02
Complete
Engineers set the design and review every change, and frontier models do the volume as junior engineers.
- 03
Hand over
Source code, training, and preconfigured Claude Code and Codex workflows, so your team runs it without us.
About
Less SaaS. More of your own.
Charles King Consulting helps teams step off the SaaS they don’t need and run targeted code bases they can manage themselves.
More about the work
Engagements range from a single CXone IVR change or a stalled application to a full move from CXone to Amazon Connect, with team training and technical team management when you need them.
Start a conversation
What’s stalled?
Tell us about the project, the platform, or the team. You’ll get a direct, technical response.
hello@charleskingconsulting.com